1、寻一篇关于服务营销的英文论文，最好是英文杂志上的，请标明杂志的名称期刊，和作者名字，来历

Customerrelationshipmanagement(CRM)isamultifacetedprocess,mediatedbyasetofinformationtechnologies,thatfocusesoncreatingtwowayexchangeswithcustomersthatfirmshaveanintimateknowledgeoftheirneeds,wants,andbuyingpatterns.Inthisway,CRMhelpspaniesunderstand,aswellasanticipate,theneedsofcurrentandpotentialcustomers.[]
GeographicCRM

GeographicCRM(GCRM)isacustomerrelationmanagementinformationsystemwhichcollaboratesgeographicinformationsystemandtraditionalCRM.

gCRMbinesdatacollectedfromrouteofmovement,typesofresidence,ambienttradingareasandothercustomerandmarketinginformationwhicharematchedwithrelevantroadconditions,buildingformations,andafloatingpopulation.SuchdataareconformedwithamapandisregionallyanalyzedwithOLAP(OnLineAnalyticalProcessing)forvisualization.Thisenablesapanytoexaminepotentialcustomersandmanageexistingcustomersintheregion.
Strategy

SeveralmercialCRMftwarepackagesareavailablewhichvaryintheirapproachtoCRM.However,asmentionedabove,CRMisnotjustatechnologybutratheraprehensivecustomercentricapproachtoananization'sphilophyindealingwithitscustomers.Thisincludespoliciesandprocesses,frontofhousecustomerservice,employeetraining,marketing,systemsandinformationmanagement.Hence,itisimportantthatanyCRMimplementationconsiderationsstretchbeyondtechnology,towardsthebroaderanizationalrequirements.

TheobjectivesofaCRMstrategymustconsiderapany’sspecificsituationanditscustomers'needsandexpectations.InformationgainedthroughCRMinitiativescansupportthedevelopmentofmarketingstrategybydevelopingtheanization'sknowledgeinareassuchasidentifyingcustomersegments,improvingcustomerretention,improvingproductofferings(bybetterunderstandingcustomerneeds),andbyidentifyingtheanization'smostprofitablecustomers.[5]

CRMstrategiescanvaryinsize,plexityandscope.SomepaniesconsideraCRMstrategytoonlyfocusonthemanagementofateamofsalespeople.However,otherCRMstrategiescancovercustomerinteractionacrosstheentireanization.ManymercialCRMftwarepackagesthatareavailableprovidefeaturesthatservesales,marketing,eventmanagement,projectmanagementandfinance.
Successes

Whiletherearenumerousreportsof;failed;implementationsofvarioustypesofCRMprojects,[6]theseareoftentheresultofunrealistichighexpectationsandexaggeratedclaimsbyCRMvendors.

Manyofthese;failures;arealrelatedtodataqualityandavailability.Datacleaningisamajorissue.IfthepanyCRMstrategyistotracklifecyclerevenues,costs,marginsandinteractionsbetweenindividualcustomers,thismustbereflectedinallbusinessprocesses.Datamustbeextractedfrommultipleurces(.,departmental/divisionaldatabases,includingsales,manufacturing,supplychain,logistics,finance,service,etc.),requiringanintegrated,prehensivebusinessprocessingsystemtobeinplacewithdefinedstructuresanddataquality.Ifnot,interfacesmustbedevelopedandimplementedtoextractdatafromdifferentsystems.Thiscreatesademandfarbeyondcustomersatisfactiontounderstandthefullbusinesstobusinessrelationship.Forthisrean,CRMismorethanasalesorcustomerinteractionsystem.

Theexperiencefrommanypanies[who]isthataclearCRMrequirementwithregardtoreports(.,inputandoutputrequirements)isofvitalimportancebeforestartinganyimplementation.[citationneeded]Withaproperdemandspecification,agreatdealoftimeandmoneycanbesavedbasedonrealisticexpectationsofsystemscapability.[citationneeded]AwelloperatingCRMsystemcanbeanextremelypowerfultoolformanagementandcustomerstrategies.
Privacyanddatasecurity

成都创新互联主要从事成都网站设计、做网站、网页设计、企业做网站、公司建网站等业务。立足成都服务鄢陵,十年网站建设经验,价格优惠、服务专业,欢迎来电咨询建站服务:18982081108

OneoftheprimaryfunctionsofCRMftwareistocollectinformationaboutcustomers.WhengatheringdataaspartofaCRMlution,apanymustconsidercustomerprivacyanddatasecuritywithrespecttolegalandculturalenvironments.Somecustomerspreferassurancethattheirdataisnotsharedwiththirdpartieswithouttheirconsentandthatitcannotbeillicitlyaccessedbythirdparties.

2、求一篇有关市场营销英文的论文5000字

标题名称：短视频营销的外文论文,关于新媒体短视频的论文
网站URL：http://ybzwz.com/article/seedii.html